Refund policy

Last Updated: August 11, 2026

At BikBite, we take great care to prepare, pack, and deliver our products fresh and safely. As our products are food items, we generally do not accept returns once an order has been delivered.

1. Returns

Due to food safety and hygiene reasons, BikBite does not accept returns or exchanges for products that have been delivered correctly and are in good condition.

However, if you receive a product that is damaged, incorrect, defective, or appears to have been compromised during delivery, we will be happy to help.

2. Damaged or Incorrect Product

You may contact us if:

  • The package is damaged or open when received.
  • You received the wrong product or quantity.
  • The product is significantly damaged during delivery.
  • The product appears to be spoiled, contaminated, or otherwise unsafe to consume.

Please contact us within 24 hours of delivery and provide:

  • Your order number
  • Clear photos/videos of the product and packaging
  • A brief description of the issue

Our team will review the complaint and may offer a replacement or refund, depending on the situation.

3. Refunds

If your refund is approved, the refund will be processed to your original payment method, where possible.

Refund processing time may depend on your payment provider or bank. We will initiate the refund after the complaint has been reviewed and approved.

4. Products Damaged After Delivery

BikBite is not responsible for damage, spoilage, or quality issues caused by improper storage or handling after delivery.

Please follow the storage instructions provided on the product packaging.

5. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

6. Delivery Issues

If your order is marked as delivered but you have not received it, please contact us promptly. We will investigate the delivery status with the relevant delivery partner.

7. Contact Us

For any return, replacement, refund, or delivery-related issue, please contact BikBite through the contact details provided on our website.

BikBite reserves the right to review each complaint individually and determine the appropriate resolution.